Privacy Policy

Introduction

TroyApproved ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our coaching and consulting programs.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Fill out forms on our website (contact forms, booking forms, opt-ins)
• Schedule a consultation or coaching session
• Subscribe to our email list or newsletter
• Communicate with us via email, phone, or messaging platforms
• Purchase our services or products
• Participate in surveys, promotions, or events

This information may include your name, email address, phone number, business information, and any other details you choose to share.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and general location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website or source
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from third-party platforms and services, including:

• Social media platforms (when you interact with our content)
• Advertising platforms (for campaign analytics)
• CRM and marketing automation tools
• Payment processors

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our coaching and consulting services
• Process bookings, appointments, and transactions
• Send appointment reminders and service-related communications
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Personalize your experience and deliver relevant content
• Analyze usage patterns and improve our website and services
• Comply with legal obligations and protect our rights

Communication Preferences

SMS/Text Messages

By providing your phone number and opting in, you consent to receive text messages from TroyApproved related to appointments, reminders, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

Email Communications

We may send you emails regarding your appointments, purchases, and account. With your consent, we may also send marketing emails about our services, content, and offers. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email.

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (CRM platforms, email providers, payment processors, scheduling tools)
• Professional Advisors: Attorneys, accountants, and other professionals as needed
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Third-Party Services We Use

Our website and services integrate with various third-party platforms, which may include:

• GoHighLevel (CRM and marketing automation)
• Google Analytics (website analytics)
• Meta/Facebook (advertising and tracking)
• Stripe or similar processors (payment processing)
• Calendly or similar tools (appointment scheduling)

These services have their own privacy policies governing their use of your data.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze traffic, and serve targeted advertisements. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we will securely delete or anonymize your data.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-Out: Opt out of marketing communications
• Data Portability: Request transfer of your data to another service

To exercise these rights, please contact us using the information below.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: